Skip to primary content
Skip to main menu
Skip to section menu (if applicable)

Privacy Policy

Our Commitment

The Canadian Mental Health Association, Ontario is committed to protecting the privacy of the personal information of its employees, members, volunteers, donors and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that they choose to share with us.

During the course of our various projects and activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use other than for what it was originally gather for or other dealings with this information is subject to consent. Our privacy practices are designed to achieve this.

Defining Personal Information

Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. Exceptions: business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories, are not considered personal information.

Privacy Practices

Personal information gathered by CMHA, Ontario is kept in confidence. Our staff are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Policies are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take security measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances. We routinely offer subscribers and donors we deal with the opportunity to opt not to have their information shared for purposes beyond those for which it was explicitly collected.

Website and Electronic Commerce

We use passwords, protocols and encryption software to protect personal and other information we receive when a product or service is requested and/or paid for online. Our software is routinely updated to maximize protection of such information.

We do not automatically gather any personal information such as your name, phone number, e-mail or address. This information is only obtained if you supply it voluntarily, through contacting us via e-mail, by asking to be added to an Information Network or to receive electronic newsletters or other information.

Any personal information you provide to us will not be sold to any third party. We use software that receives and records the Internet Protocol (IP) address of the computer that has contacted our web site. We make no attempt to link these addresses with the identity of individuals contacting our site. The information is used to improve the content of this site and is not shared with other organizations.

We do not regularly use “cookies” to track how our visitors use the site. Whenever we enable “cookies” to facilitate our transactions, we will first inform you.

If you choose to participate in an on-line forum or discussion group or join an Information Network or similar list, we may ask you to volunteer personal information such as your name and e-mail address for the purposes of effective administration of the forum or discussion group. We will not disclose this information to anyone outside of CMHA, Ontario without your prior consent.

Updating of Our Privacy Policy

We regularly review our privacy practices for our various activities, and update our policy on a yearly basis. Please revisit this website for information on our most up-to-date practices.

Contact Information

Questions, concerns or complaints relating to the CMHA, Ontario Privacy Policy on the treatment of personal information should be directed to the attention of the Director, Human Resources.