Members recovery plans do not have Ontario Common Assessment of Need (OCAN) information integrated in to them, which limits the potential of meeting their needs through services and programming.
50 percent of member recovery plans will have OCAN information integrated in to them by January 31, 2018.
EQIP Support to the Project:
- QI coach: Tara McKendrick
- Data Coach: Andrew Span
Oak Centre Clubhouse is a community mental health program serving people in the Niagara Region who have mental health problems. They support people to go back to work and school, provide assistance with legal/family/transportation/housing issues, and help people navigate mental health services such as the Ontario Disability Support Program, Ontario Works and Canada Pension Plan.
In looking through the recovery plans for Oak Centre members, they realized that many were missing the important information and insights gained through the OCAN process.
Oak Centre knows just how important it is for an OCAN to be completed for each member as it improves their ability to be successful in their recovery. OCAN is a consumer-directed tool used in Ontario that has been proven to support the recovery process. It creates a full client profile, helps identify barriers to recovery and supports the member and staff to create plans to address those barriers.
Oak Centre used the Fishbone and Pareto Chart as their diagnostic tools to analyze the root causes of why OCAN information is not included in recovery plans. It became clear that there were competing priorities between unit and individual needs, lack of staff training and supervision, and a lack of technology infrastructure. This led the team to identify three high priority items for change:
- Prioritization and timing
- Data entry and technological capability
- Lack of supervision and accountability
Using these three items, the team worked through a driver diagram to identify the change ideas, which included developing a staff OCAN schedule and assessment reminder, using a staff mentorship system, offer regular OCAN training for staff and making changes to maximize space and flow, to name a few.
Oak Centre has created a list of questions, that will now be tested using PDSA – Plan, Do, Study, Act – cycles. This will allow them to test their change ideas, and adapt them along the way.
According to Sylvie Morgan, co-lead of the EQIP project, “For us this was unfamiliar territory, and the EQIP project gave us the tools we needed to identify change opportunities. The whole process helped us challenge our preconceived notions, which wouldn’t have happened otherwise.”
As a result of Oak Centre’s participation in the EQIP initiative, more members will have completed OCANs, which will ultimately improve their quality of life and recovery process.
This project is a great example of how having access, understanding and skills to use QI tools can make a difference in their member’s recovery process. Cristina Grossi, co-lead with Sylvie, gave a ringing endorsement of EQIP’s impact, “This must be repeated across the province.”