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Learn about the Client Satisfaction Project

May 31, 2012

Many mental health and addictions agencies across Ontario gather feedback from clients. By providing insight into how well services are performing and if the needs of clients are being met, feedback offers valuable information for monitoring service outcomes and making improvements to service delivery. But the methods and tools for collecting this information vary. And there are no standardized ways to interpret the information.

A new tool, however, was recently developed by the Client Satisfaction Project team, located at the Centre for Addiction and Mental Health (CAMH). Following ethics approval and on-site training, the Ontario Perception of Care Tool for Mental Health and Addiction (OPOC-MHA) is being piloted in 24 agencies across the province. The OPOC-MHA, which features two sections—one for clients and one for families and significant others—has also been translated for piloting with Francophone clients.

EENet invites you to take part in a free one-hour virtual knowledge exchange session, via telephone and webinar, to learn about the Client Satisfaction Project – one of eleven Ontario Systems Projects funded by Health Canada’s Drug Treatment Funding Program. Join Dr. Brian Rush – Group Head of the Health Systems and Health Equity Research Group at CAMH and the lead on the project – on Wednesday, June 27 from 1:00 p.m. to 2:00 p.m. EST to learn more! This webinar is the sixth in a series that is connecting stakeholders as we work towards the shared goal of improving our substance abuse treatment systems.

To learn more, please go to

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