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Promising Practices: Tangerine Walk-In Counselling Services

February 13, 2014

Tangerine Walk-In Counselling Services is doing something special: providing more services and reducing wait time for children and youth up to the age of 18. (The Brampton location serves youth up to age 21.) What’s more, their caregivers, looking for mental health services in Peel region, are also getting support.

These free walk-in services are the result of a collaborative partnership between Associated Youth Services of Peel, Peel Children’s Centre, and Rapport Youth and Family Services.

“Tangerine has helped us to reduce our wait times from six months to just two weeks,” says David Clement, Executive Director, Rapport Youth & Family Services. “The very first Tangerine client, a mother with a young child, said, ‘thank goodness you are open; we just couldn’t wait another day.’ It’s clear that immediacy and accessibility are important to families facing mental health issues.”

In the latest edition of the Promising Practices series, EENet profiles the Tangerine Walk-In Counselling Services. You can read this issue of Promising Practices on the EENet website.

Promising Practices profiles innovative practices and initiatives from around Ontario. To read more of EENet’s clear language products, visit

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