The E-QIP Team includes four core staff that supports the development and implementation of the project as well as QI and Data coaches that work closely with agencies to meet their quality improvement goals.
Debbie Bang, Director of Quality Improvement, Addictions and Mental Health Ontario
Michael Dunn, Director of Quality Improvement, Canadian Mental Health Association, Ontario Division
Michael has worked in the mental health and addictions sector for over 13 years in a wide variety of roles. These roles have included everything from psychiatric outreach and addictions counselling to research and senior leadership positions. His credentials include education in psychology, law and quality improvement and patient safety. Currently Michael is the Director of Quality Improvement with the Canadian Mental Health Association, Ontario and has been co-leading the Excellence through Quality Improvement Project (E-QIP) since its inception in March 2016. He is passionate about the ethical application of quality improvement methods as a means to strengthen the relationships we have with clients and families. For Michael, co-leading E-QIP over the past several months has been extremely meaningful and he looks forward to continuing to help to support the sector in the unrelenting pursuit of high-quality mental health and addictions service across the entire province of Ontario.
“For me, the pursuit of quality is about caring deeply for the relationships we have with others. Quality cannot be separated from our work – it’s the driver behind our work with people.
To me, working with quality is the combined, unceasing efforts of everyone at all levels of the organization to maximize the value of our services as defined by the clients and families who put their trust in the mental health and addictions system.
I think we are at a time in Ontario when we are moving away from counting numbers of visits or contacts as a way of quantifying the effectiveness of our services. I think there is a real hunger to examine data that more meaningfully captures the quality of our work as a sector and how individuals and families experience our services. Using this data to guide our clinical, organizational and system decisions and improvements will translate to better care for Ontarians and it is exciting to be part of a project that will help support this movement.”
Jenna Hitchcox, Program Manager, Excellence through Quality Improvement Project
Jenna has been an E-QIP team member since it’s inception in the spring of 2016. She has led the adaptation and delivery of the Foundations of QI program (IDEAS) for Ontario’s community mental health and addictions sector that to date has trained over 400 people. With the support of the sector, she also played a key role in launching E-QIP’s growing online Community of Practice. Her professional experience in mental health and addictions started at CMHA Ontario, where she supported a wide-range of provincial projects in areas such as data and performance measurement, quality improvement, primary care, and police-hospital transitions.
Jenna is motivated by service providers that are eager to learn how to improve care for their clients. She believes that E-QIP is providing the required tools and supports to empower the community mental health and addictions sector to make impactful changes to the clients they serve. She looks forward to continuing her involvement with E-QIP and working with a client-cente red sector that is dedicated to improving together.
Jenna has recently graduated from the Master of Science in Healthcare Quality (MScHQ) program from Queen’s and received a Bachelor of Health Sciences from Western University where her drive for leading effective change for Ontario’s healthcare system was ignited. Jenna proudly serves as the Vice Chair for St. Jude Community Homes, a supportive housing agency in Toronto, and volunteers as a dog walker at the Humane Society.
Ashley Koster, Program Coordinator, Excellence through Quality Improvement Project
Ashley received her Bachelors of Arts in psychology from the University of Guelph as well as completed a post graduate certificate in human resources management from George Brown College. During her professional career Ashley has worked within the not for profit sector and gained valuable experience in both front line support and program management. Ashley currently lives in downtown Toronto with her fiancée and two dogs, Darwin and Homer. In her free time she enjoys cooking, travelling and spending time with friends and family.
Nicole Adkin, QI and Data Coach, Excellence through Quality Improvement Project
Nicole has been with ConnexOntario since 2008, starting in the role of Health Data Liaison, working with individuals at organizations across Ontario to maintain the accuracy and quality of the mental health and addictions program information in our database. In 2014, she moved to her current role of Manager, Health Data Management responsible for the maintenance of ConnexOntario’s helpline databases. This role also allows her to work on internal and external projects on a local, regional, and provincial scale. Nicole also serves on the CMHA Middlesex Board of Directors.
During the first round of EQIP funding, Nicole feels fortunate that she took on the role of Data Coach. She loved working with organizations and seeing them make such great progress with their projects. Because of this positive experience, she is continuing her coaching role with E-QIP. She believes that quality improvement practises and incorporating data in planning and decision-making are very important in the mental health and addictions sector. QI and data coaching gives service providers the tools and knowledge to continually build on their successes.
Laura Daly-Trottier, QI Coach, Excellence through Quality Improvement Project
Laura Daly-Trottier, seconded from CMHA Nipissing Regional Branch, in the North East LHIN, delivers Quality Improvement Coaching through Excellence through Quality Improvement Project (E-QIP). Since October 2016 Laura has delivered Quality Improvement Coaching to member organizations in the Mental Health and Addictions sector throughout the province of Ontario in an effort to increase the capacity for Quality Improvement. Laura knows firsthand the importance of using a structured approach to Quality Improvement as well as recognizing that each initiative is unique with its own set of values and purpose.
Prior to working with E-QIP, Laura Daly-Trottier worked as a Quality Coordinator at CMHA Nipissing where her focus was to ensure that service standards were met as well as overseeing the development and maintenance of the agencies quality assurance and improvement systems, including the continual monitoring of the agency’s client data management system. Laura was responsible for coordinating and implementing staff orientation and training events and was a contributing member of the Governing Health and Safety Committee. She is also trained facilitator for The Living Life to the Full program at CMHA Nipissing.
Laura served on the NE LHIN Implementation Team in 2016 for the Ontario Perception of Care Tool acting as the Agency Lead at CMHA Nipissing.
Laura thoroughly enjoys providing coaching supports through the offerings of E-QIP and is passionate about improving care in a meaningful way for service recipients, friends, families and service providers.
Kim Elke, QI Coach, Excellence through Quality Improvement Project
Kim is a Northwestern Ontario based Quality Improvement (QI)/Accreditation Coordinator with CMHA Kenora Branch. She is returning to EQIP as a QI Coach for the second cohort of the project. She has a diverse clinical background with over 25 years’ of nursing experience. In recent years she has transitioned from frontline community based nursing positions to positions/projects with a QI, Accreditation, Community Development and system alignment focus within Mental Health Addictions Sector. She spends most of her free time being a “mommy taxi” and coaching Jackrabbits cross-country skiing.
Anna Mugimba, Data Coach, Excellence through Quality Improvement Project
Anna has been seconded to the E-QIP Project as a Data Coach. Anna holds a B.Sc. in Biology from Western University and has over 12 years’ combined experience working in health research and the mental health & additions sectors. She brings a very strong understanding of client- system databases and data collection to this role and a keen lens for sustainable change and data quality integration within healthcare. Anna is passionate about making technology easily translatable and the opportunity to contribute to increasing the understanding of quality in the mental health and addictions sector.