The E-QIP Team includes four core staff that supports the development and implementation of the project as well as QI and Data coaches that work closely with agencies to meet their quality improvement goals.
Debbie Bang, Director of Quality Improvement, Addictions and Mental Health Ontario
Debbie has worked in the addiction and mental health sector for over 30 years. She was a public health nurse and a mental health nurse working with youth in high schools. She developed a first of a kind consumer information centre in a Canadian Hospital and has been involved in qualitative and quantative research about health decision-making, cancer clusters, the impact of yoga with people with substance use issues and hearing from Canadians about the connection between mental health and an HIV diagnosis. Data and demonstrating value and outcomes has been a career long interest. During the last 18 years, Debbie has managed Womankind Addiction Service and Men’s Addiction Service Hamilton (MASH) at St. Joseph’s Healthcare Hamilton, project leading the amalgamation creating Womankind, the transfer and expansion of MASH from one hospital to another, managing the Eating Disorder program and was the management chair of the health and safety committee. Her credentials include a degree in nursing, graduate degree in Health Promotion, a number of leadership and management diplomas and a green belt in LEAN. Debbie holds faculty appointments at McMaster University in the School of Nursing and Department of Psychiatry and Behavioural Neurosciences, teaches motivational interviewing and trauma-informed care. Her interest in quality improvement is long standing and Debbie learned early the value of data to provide perspective on how services are being delivered and what tweaks/ changes are needed to improve the quality of the services provide to the people we serve.
Debbie is the Director of Quality Improvement with Addictions and Mental Health Ontario (seconded from St. Joseph’s) and is co-leading the Excellence through Quality Improvement Project (E-QIP) with Michael Dunn. For Debbie, this is a very exciting time for the addiction and mental health sector. The work of the Mental Health and Addiction Council, the Mental Health Commission and the commitment by the provincial government highlight both the need for and the value of community addiction and mental health services. E-QIP provides the sector with the opportunity to use a systematic approach to improving the quality of the services that are available for Ontarians. Part of the intent of E-QIP is to build both quality improvement capacity and capability and to share the good news stories and accomplishments so others can benefit from the learnings. These emerging stories are inspiring and allow us, the sector, to speak confidently about the work we do each day with clients and the differences that are made using a quality improvement lens and meaningful data measurements.
Michael Dunn, Director of Quality Improvement, Canadian Mental Health Association, Ontario Division
Michael has worked in the mental health and addictions sector for over 13 years in a wide variety of roles. These roles have included everything from psychiatric outreach and addictions counselling to research and senior leadership positions. His credentials include education in psychology, law and quality improvement and patient safety. Currently Michael is the Director of Quality Improvement with the Canadian Mental Health Association, Ontario and has been co-leading the Excellence through Quality Improvement Project (E-QIP) since its inception in March 2016. He is passionate about the ethical application of quality improvement methods as a means to strengthen the relationships we have with clients and families. For Michael, co-leading E-QIP over the past several months has been extremely meaningful and he looks forward to continuing to help to support the sector in the unrelenting pursuit of high-quality mental health and addictions service across the entire province of Ontario.
“For me, the pursuit of quality is about caring deeply for the relationships we have with others. Quality cannot be separated from our work – it’s the driver behind our work with people.
To me, working with quality is the combined, unceasing efforts of everyone at all levels of the organization to maximize the value of our services as defined by the clients and families who put their trust in the mental health and addictions system.
I think we are at a time in Ontario when we are moving away from counting numbers of visits or contacts as a way of quantifying the effectiveness of our services. I think there is a real hunger to examine data that more meaningfully captures the quality of our work as a sector and how individuals and families experience our services. Using this data to guide our clinical, organizational and system decisions and improvements will translate to better care for Ontarians and it is exciting to be part of a project that will help support this movement.”
Ashley Koster, Program Manager, Excellence through Quality Improvement Project
Ashley joined the E-QIP team in December 2018 as Program Coordinator where she supported the team in several key functions including administrative support, financial management, event coordination and booking travel. During the year and a half she has been with the team, Ashley has developed a keen interest in Quality Improvement and has gained valuable QI knowledge including the Model for Improvement, diagnostic tools and developing and testing change ideas. Ashley is thrilled to advancing her career with the E-QIP Team as Program Manager and looks forward to assisting agencies in the mental health and addiction sector move their own “QI bar” during the next phase of E-QIP! Ashley graduated from the University of Guelph with an honours degree in psychology and holds a certificate in human resources management from George Brown College. She is currently pursuing her project management professional (PMP) professional certification. Ashley currently lives in downtown Toronto with her wife and two dogs, Darwin and Homer. In her free time she enjoys cooking, travelling and spending quality time with friends and family.
Laura Daly-Trottier, QI Coach, Excellence through Quality Improvement Project
Laura Daly-Trottier, seconded from CMHA Nipissing Regional Branch, in the North East LHIN, delivers Quality Improvement Coaching through Excellence through Quality Improvement Project (E-QIP). Since October 2016 Laura has delivered Quality Improvement Coaching to member organizations in the Mental Health and Addictions sector throughout the province of Ontario in an effort to increase the capacity for Quality Improvement. Laura knows firsthand the importance of using a structured approach to Quality Improvement as well as recognizing that each initiative is unique with its own set of values and purpose.
Prior to working with E-QIP, Laura Daly-Trottier worked as a Quality Coordinator at CMHA Nipissing where her focus was to ensure that service standards were met as well as overseeing the development and maintenance of the agencies quality assurance and improvement systems, including the continual monitoring of the agency’s client data management system. Laura was responsible for coordinating and implementing staff orientation and training events and was a contributing member of the Governing Health and Safety Committee. She is also trained facilitator for The Living Life to the Full program at CMHA Nipissing.
Laura served on the NE LHIN Implementation Team in 2016 for the Ontario Perception of Care Tool acting as the Agency Lead at CMHA Nipissing.
Laura thoroughly enjoys providing coaching supports through the offerings of E-QIP and is passionate about improving care in a meaningful way for service recipients, friends, families and service providers.
Abel Gebreyesus, Data Coach, Excellence through Quality Improvement Project
Abel Gebreyesus is a Data Coach for the Excellence through Quality Improvement Project (E-QIP) since the project’s first phase in October 2016. He worked with many mental health and community based organizations in coaching and facilitating their data needs related with the project. Additionally, he is also Data Management Coordinator (DMC) at TAIBU Community Health Centre since 2009; and was also involved from 2009 – 2011 at LAMP Community Health Centre; and from 2011-2013 in Flemingdon Health Centre – both in a DMC position.
Other than in CHC sector, Abel was also involved in Family Health Team (FHT) sector; and worked for four Peel Region FHTs as Quality Improvement Decision Support Specialist (QIDSS) in 2013-2016.
Abel also involved at different capacities, such as Project Manager for Nightingale on Demand Transition Project and Coordinator for Business Intelligence Reporting Tool coordinator in those organizations mentioned above. He also worked briefly for Cancer Care Ontario (CCO) as a Business Analyst. For many years, Abel contributed in different teams involving data, quality improvement, reporting and business Intelligence (BI) areas.
Abel holds a Masters of Health Informatics (MHI) from Dalhousie University; and he is Certified Lean Six Sigma Green Belt (CLSSGB) professional.
Alexandra Clement, QI Coach, Excellence through Quality Improvement Project
Alexandra Clement supports the Excellence through Quality Improvement Project (E-QIP) as a Quality Improvement Coach. Alex is currently seconded from the Child and Family Centre (Sudbury) where she works as a Knowledge Specialist focusing on the agency’s quality improvement, quality assurance, and training portfolios. Since moving to Sudbury in 2007 she has graduated from Laurentian University twice (B.Sc. and M.A.) and has started her career in the mental health and addictions sector. Previously, Alex has supported quality improvement initiatives in the child and youth, as well as adult, mental health sectors as a Data Coach (E-QIP) and Research Analyst.
Outside of work, Alex endeavours to give back to her community through volunteering with local organizations and is hopeful that she can contribute to the wellbeing of community members through advocacy and social action.
Linda Saunders, QI Coach, Excellence through Quality Improvement Project
Linda Saunders is seconded part-time from the Canadian Mental Health Association, Haliburton, Kawartha, Pine Ridge Branch (CMHA HKPR) in the Central East LHIN. Linda supports the Excellence through Quality Improvement Project (E-QIP) as a Quality Improvement (QI) Coach. Since its inception Linda has supported many mental health and addiction organizations in Ontario with their quality improvement projects in an effort to improve the quality of services offered to clients and families.
In addition to her work with EQIP, Linda is also the Director of Corporate Services for CMHA HKPR and she also worked in a similar role at a children’s mental health centre in Windsor. For more than thirty years, Linda has gained experience in both the public and private sectors. She is responsible for the human resources, financial, property, information technology, administration, privacy, community engagement, and quality improvement systems of the Canadian Mental Health Association. She works closely with all programs within CMAH HKPR to integrate key principles that ensure the delivery of safe, effective and efficient care and services to the community while maintaining a culture of continuous quality improvement. She is also an active member in her community.
Linda thoroughly enjoys her work providing quality improvement supports to mental health and addiction organizations in the province as they work towards strengthening the sector in quality improvement and supports to clients.