Increased funding for community mental health and addictions services, more resources to help data collection and quality improvement in the sector, and an increase in supportive housing stock were the CMHA Ontario’s key asks in this year’s provincial pre-budget submission.
Submission to the Ontario Ministry of Economic Development, Trade and Employment, December 2015
In January 2008, the Customer Service Standard became the first accessibility standard to be made into a regulation under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The purpose of this standard is to require eligible organizations that provide goods or services to the public or to other organizations to achieve accessible customer service. Compliance began in January 2010 for public organizations, and January 2012 for private and not-for-profit organizations.
In September 2013, the Accessibility Standards Advisory Council/Standard Development Committee (ASAC/SDC) began its review of the Customer Service Standard at the direction of the Minister of Economic Development, Trade, and Employment. In fall 2015, the Ministry of Economic Development, Employment and Infrastructure and the Ministry of Research and Innovation asked for public comments on the proposed revisions. The following is CMHA Ontario’s submission.