(Toronto, Sept. 16, 2019) – The Excellence through Quality Improvement Project (E-QIP), a provincial initiative that works to enhance the quality of care in the community-based mental health and addiction sector, is expanding and adapting its focus on improving client care and experience.
Since March 2016, E-QIP has provided leadership and capacity building in the community mental health and addiction sector by promoting and supporting quality improvement, measurement and the use of data in decision-making. Led by Addictions and Mental Health Ontario (AMHO) and Canadian Mental Health Association (CMHA), Ontario Division, going forward E-QIP will be delivered in close partnership with the Provincial System Support Program (PSSP) at the Centre for Addiction and Mental Health (CAMH).
The main objectives of this new phase of E-QIP will be to improve client outcomes and client experiences of care in the community-based mental health and addictions sector. It will accomplish this work by:
- Increasing the understanding and use of quality improvement methodologies in mental health and addiction care
- Increasing data literacy (collecting, analyzing, using data)
- Working towards improvement in key domains of quality and spreading promising practices
- Supporting a culture of quality improvement learning and mentorship across the province
“Leveraging the existing expertise and past efforts of E-QIP, this new phase of the project will deliver cost-effective results that are aligned with the province’s approach to mental health and addictions care,” said Michael Dunn, CMHA Ontario’s Director of Quality Improvement and E-QIP co-lead. “Together, we will work collaboratively to support the Ministry of Health’s vision for a data-driven approach to improving care in the community mental health and addiction sector as part of Ontario Health Teams.”
“Addictions and Mental Health Ontario, CMHA Ontario and PSSP will work closely to evolve the E-QIP model to encompass a greater focus on common system priorities, the implementation of standardized tools (e.g. OPOC, OCAN, GAIN), and the use of data to support ongoing quality improvement and performance management,” said Debbie Bang, AMHO’s Director of Quality Improvement and E-QIP co-lead. “These efforts will result in better experiences and outcomes for clients and a more connected and efficient system overall.”
“PSSP is very excited to work with our colleagues at CMHA Ontario and AMHO as this new phase of E-QIP rolls out to the mental health and addiction sector,” said Derek Chechak, Manager of Implementation with PSSP. “In fitting with the objectives of this work, we are pleased to bring our experience implementing the Ontario Perception of Care Tool for Mental Health and Addiction as well as the Staged Screening and Assessment process, as these projects demonstrate the importance of standardizing quality care and using data to improve care.”
Since it began in 2016, E-QIP has improved sector capacity through quality improvement and data coaching, training and education sessions, and a dedicated community of practice. In the second year of the initiative, it focused on encouraging the uptake of standardized assessment tools and provincial data sets and addressing system priorities such as access, client experience and effectiveness. To date, almost 100 agencies have participated in E-QIP coaching, and through this, the program has collected valuable insights into the use of existing provincial data sets and assessment tools.
To learn more about E-QIP, search the hashtag #EQIPON.
- Eighty-one per cent of agencies that have participated in E-QIP to date indicated they would be interested in participating in the future.
- Currently, 60 agencies have requested involvement in future E-QIP coaching, with an additional 30 agencies requesting board member coaching.
- Following a data and QI coaching cohort in March 2019, 100 per cent of participants surveyed said E-QIP facilitated improvements to their organizational culture and was helpful for implementing quality improvement practices within their organizations.
About Canadian Mental Health Association, Ontario
Canadian Mental Health Association (CMHA), Ontario is a not-for-profit, charitable organization funded by the provincial Ministry of Health and Long-Term Care. We work to improve the lives of all Ontarians through leadership, collaboration and continual pursuit of excellence in community-based mental health and addictions services. Our vision is a society that embraces and invests in the mental health of all people. We are a trusted advisor to government, contributing to health systems development through policy formulation and recommendations that promote positive mental health. Our 30 local CMHA branches, together with community-based mental health and addictions service providers across the province, serve approximately 500,000 Ontarians each year.
About Addictions and Mental Health Ontario
Addictions and Mental Health Ontario (AMHO) represents 200 addiction and mental health organizations in Ontario. Our members provide services and supports that help Ontarians across the province with their recovery, including community-based counselling and case management, peer support and consumer run businesses, residential treatment, withdrawal management, supportive housing and hospital-based programs. As the collective voice of our members, we provide leadership and engage partners to build a comprehensive and accessible system of addiction and mental health care, and improve the well-being of individuals, families and communities in Ontario. We do this through policy work, advocacy initiatives, service development, knowledge exchange, education offerings and quality improvement work.
About the Provincial System Support Program
The Provincial System Support Program (PSSP) at the Centre for Addiction and Mental Health works with communities, service providers and other partners across Ontario to move evidence to action to create sustainable, system-level change. With offices in Toronto and across the province, PSSP is on the ground, collaborating with stakeholders to build a better system through our work in implementation, knowledge exchange, evaluation and data management, and health equity and engagement. Visit www.camh.ca/pssp to learn more.